COA released an updated Substantiated Complaints and Adverse Action Report today, September 28, 2012. One agency, Vista Del Mar is listed as having an additional Substantiated Complaint since the publication of the last report in August 2012. No other new complaints appear in the report.
COA's Substantiated Complaint and Adverse Action Reports can be found on the COA website: http://coanet.org/programs/hague-accreditation-and-approval/monitoring-and-oversight/
Scroll down the page and click on the red highlighted link: "Substantiated Complaints and Adverse Actions"
PEAR's previous post, listing all agencies with Substantiated Complaints
As we have previously stated, being that COA can take 12-23 months to investigate complaints and that the
specifics of corrective actions and complaint facts are not published,
we do not believe the information provided through COA is sufficient to
provide protection to potential adoptive parents, families of origin, or
children. We suggest that families looking to use the services of a
Hague accredited agency thoroughly research every agency and use the COA
reports only as a starting point.
Ethics, Transparency, Support
~ What All Adoptions Deserve.