Thursday, August 16, 2012

COA Substantiated Complaints and Adverse Action Reports

The Council on Accreditation has published the most recent collection of reports of Substantiated Complaints and Adverse Actions for Hague Accredited Agencies and Approved Persons. The Reports are available via the COA's newly revamped website under the category Monitoring and Oversight.

The following agencies are listed in the report as having one or more substantiated complaints. Please use the COA link to view the specifics of each report. Also, please note that COA does not publish the specifics of corrective actions, those are considered "confidential" and can only be disclosed by the agency itself.

Adoption Advocates International
Adoption Ark
Adoption Associates
Bethany Christian Services
Building Arizona Families
Huminskas Anioly
Joshua Tree
St Mary International
Small World Adoptions - Missouri
The Datz Foundation
Vista Del Mar

Being that COA takes 12-18 months to investigate complaints and that the specifics of corrective actions and complaint facts are not published, we do not believe the information provided through COA is sufficient to provide protection to potential adoptive parents, families of origin, or children. We suggest that families looking to use the services of a Hague accredited agency thoroughly research every agency and use the COA reports only as a starting point.

Ethics, Transparency, Support
~ What All Adoptions Deserve.

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